What is Novesu?
Novesu is a subscription-based secure internet connectivity service for everyday protected connections.
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FAQ
Compact answers for users, banks, and payment providers.
Who is Novesu for?
Novesu is intended for individuals, families, and small teams that need account-based secure connectivity and assisted setup.
What do I receive after purchase?
After confirmed payment or manual approval, you receive subscription access details and setup instructions for supported client applications.
What devices are supported?
Supported client applications are listed on the Download page. Compatibility may vary by device, operating system, app version, and network.
How many devices can I use?
Personal is intended for one primary device. Family covers family use with separate device access details. Plus supports expanded personal, family, or small-team needs; exact limits are confirmed before activation.
Is payment active now?
Payment methods are being enabled. To purchase or request access, contact support@novesu.com or join the waitlist.
What currency are prices in?
Prices are shown in USD. Local taxes, VAT, currency conversion fees or payment provider fees may apply depending on your country and selected payment method.
Can availability vary?
Yes. Availability may vary by network, location, provider, device, app, maintenance, and third-party infrastructure conditions.
Do you keep browsing history?
Browsing history, traffic content, DNS query history, and messages transmitted through user applications are not intentionally collected for ordinary service operation.
How do refunds work?
Initial purchase refund requests may be submitted within 7 days under the conditions described in the Refund Policy.
How do I contact support?
Contact support@novesu.com for setup, account, access, payment, or refund questions.