Refund Policy
7-day refund handling for Novesu subscriptions.
Refund window
Payment methods are being enabled. To purchase access or submit a request, write to support@novesu.com.
After paid subscriptions are enabled, initial purchase refund requests may be submitted within 7 calendar days after the first purchase if the service was not substantially used, or if a technical issue prevents normal access and support cannot resolve it.
Renewals
Renewal payments may be reviewed for refund only if the request is submitted shortly after renewal and before substantial use.
Non-refundable cases
Refunds may be refused for abuse, prohibited use, account suspension under the Terms or Acceptable Use Policy, substantial use, unresolved issues caused mainly by user device or network limitations after reasonable troubleshooting, or payment provider and card issuer fees that are not refundable to Novesu.
How to request a refund
Write to support@novesu.com and include the purchase email, order ID or subscription ID if available, payment date, request reason, and diagnostic details if the request is related to a technical issue.
Processing
Refunds are normally returned through the original payment method where possible. Timing depends on the payment provider, card issuer, and applicable compliance checks.