Privacy policy
How Novesu uses account, subscription, support, payment status, and security data.
1. Operator
Novesu is operated by a registered individual entrepreneur in Armenia. Full legal details are provided to payment providers, banks, and contractual counterparties during onboarding.
2. Data Novesu may collect
Novesu may collect an email address, support messages, subscription ID, plan type, payment status and payment metadata received from payment providers, device slot metadata needed to enforce subscription limits, technical diagnostics voluntarily provided by the user, essential session data, and basic security logs needed to protect infrastructure and prevent abuse.
Novesu stores one-time email verification token hashes, token creation and expiry times, and verification status to secure account activation. Raw verification tokens are sent by email and are not stored in the database.
3. Data Novesu does not intentionally collect for ordinary operation
Novesu does not intentionally collect browsing history, content of user traffic, DNS query history, messages or content transmitted through user applications, or full payment card data for ordinary service operation.
4. Payment provider processing
Payments may go through third-party payment providers. Depending on their rules, payment providers may receive card or payment data, billing data, transaction ID, fraud checks, country, IP address, and device or browser metadata. Novesu receives only payment confirmation, status, and metadata needed to activate subscriptions, support users, handle disputes, and maintain accounting records.
5. Cookies and analytics
Currently, Novesu uses essential cookies and session data for account login, trial protection, security, and service operation. Novesu may use minimal privacy-preserving analytics in the future, but no third-party advertising tracking is required for ordinary service operation.
When Cloudflare Turnstile is enabled, Cloudflare may process browser, device-environment, IP-address, challenge, and security signals to determine whether a form submission is legitimate. Novesu receives the validation result and limited verification metadata.
6. Retention
Support records and subscription records are kept as long as necessary for support, accounting, fraud prevention, dispute handling, and legal compliance. Diagnostic data is limited and retained only as needed for troubleshooting, security, and abuse prevention.
7. Sharing
Novesu may share limited data with payment providers, infrastructure providers, support tools, legal or accounting advisers where necessary, and authorities if legally required.
8. Security
Novesu uses reasonable technical and organizational safeguards to protect account, subscription, support, and operational data. No service can guarantee absolute security.
9. User rights
Where applicable by law, users may request access, correction, deletion, or restriction of personal data. For privacy, legal, or compliance requests, write to legal@novesu.com. For support questions, write to support@novesu.com.
10. Children
The service is not intended for children or minors without appropriate consent from a parent or legal guardian.
11. International data use
Infrastructure, payment, and support providers may operate in different countries. Data may be used where those providers, Novesu infrastructure, or compliance partners operate.